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For Domestic Service, Repair, and
Calibration Price List Click Here
For Export Service, Repair, and
Calibration Price List Click Here
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At Far West
Technology and Health Physics Instruments we believe that servicing
our customers is an important part of our business. We service,
repair, and calibrate the devices and instruments that we sell.
We also service, repair, and calibrate other manufacturers instruments
used in health physics work.
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WARRANTY
REPAIR
We apologize if one of our products needs service or repair while
under warranty. We will repair or replace it and return it to
you as fast as possible. Please contact the service department
to discuss the nature of the repair. Sometimes the problem can
be resolved over the phone.
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This Canary 4 needed extreme measures to repair.
For
Instrument Calibration / Instrument Repair - Request Form Click
Here
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SERVICE
AND REPAIRS
We service and repair all of the electronic and mechanical products
we manufacture. We will examine the repair and tell you the cost
before performing the work.
Radiachromic and Opti-Chromic Dosimeters
These dosimeters are not repairable and can only be replaced.
Radiachromic and Opti-Chromic Readers
These are repairable. Problems often arise from contamination
in the optical light paths or deterioration of the filters. See
the Radiachromic Price List for
replacement lamps.
Ion Chambers, GM counters,
LET Counters, and Extrapolation Chambers
These are all repairable. We can replace the windows
on Extrapolation Chambers, repair the inside of LET Counters by
removing and replacing the outer housing, and repair Ion Chambers
to original specifications.
Health Physics Instruments
Products
These are all repairable. Some older instruments (>15
years) may need a part substitution.
Health Physics Type Instruments
We can repair most instruments manufactured by others
although we are not a designated repair facility for any other
manufacturer.
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Click here for more information on our
HPI radiation calibrations. |
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CALIBRATION
We
calibrate all of the products that we sell with the exception of
chemical dosimeters. Each type of product requires a different type
of calibration. All calibrations traceable to NIST.
Radiachromic and Opti-Chromic
Dosimeters, Readers, and Systems
Radiachromic and Opti-Chromic Systems are calibrated by the user.
The dosimeters are calibrated at a high dose irradiation facility
at national standards labs such as NIST and NPL. For more information
consult the product application literature PAL-1
Radiachromic (Model 82 and 160)
and Opti-Chromic (Model 160) Neutral Density Filters
These are certified using a spectrophotometer.
Ion Chambers, GM counters, LET
Counters, and Extrapolation Chambers
These are calibrated using either a CS137 gamma source or a Cf252
neutron source in
both the air fill mode and the gas flow mode as required. Turn around
time is usually 1 week The calibrated chamber is compared to a similar
chamber which has been calibrated at the National Institute of Standards
and Technology (NIST). Data is given in R/Coulomb.
Health Physics Instruments Products
We can calibrate all of the instruments in the HPI product
line even if it is 25 years old. For more information see our HPI
calibration page.
Health Physics Type Instruments
This includes survey meters, rate meters, area monitors, and dosimeters
manufactured by HPI or any other manufacturer.
For more information see our HPI
calibration page.
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Far
West Technology, Inc. and
Health Physics Instruments
Suite D
330 South Kellogg Ave,
Goleta, CA 93117
USA
TEL: 805 964 3615
FAX: 805 964 3162
Email: info@fwt.com |
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SHIPPING
INSTRUCTIONS
When shipping instruments to us for repair or calibration please
include the following:
A letter describing what service is required. For a repair, please
state the problem and what you have observed.
Where to return
the product and any special shipping instructions.
A contact person
and their telephone number.
Specify a value
for insurance. If you do not specify value we will insure it for
a depreciated amount based on age and replacement cost.
The customer is responsible for shipping charges to and from the
factory. If the repair is from an error on our part, or a warranty
repair, we will pay the shipping back within the continental US.
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